Maximum tickets exceeded, but I didn't use any


#1

Hi, so we just bought the business license and we wanted to submit a ticket just to see that our tickets are exceeded. I checked the tickets page, it only had 1 ticket closed which was an email communication done before the actual purchase of the license.

Can someone help me understand how I exceeded the max tickets when I didn’t even use them?

I was sent an email with the support key that I can use when contacting developer support, I assume that’s via the tickets? or where? Maybe its not clear.


#2

Hi Georgesh,

Thanks for getting in touch!

Sorry you are having trouble with our ticketing system.

I have tried searching for an email using your name in our info@shinobicontrols.com inbox and can’t see any emails linked to you.

If someone hasn’t replied to your email already, could you send another email to us at info@shinobicontrols.com quoting this forum post.

Someone from our sales team should respond to you once we have received your email.

Kind regards,
Andrew Polkinghorn.


#3

hehe I’m not having trouble with the ticketing system.
It’s telling me that my max tickets are exceeded. I want to know how many I have because I didn’t use any yet.