Could it be possible that you were using an older version of the trial ShinobiCharts, and now you have purchased the product you are now using a newer version of ShinobiCharts? (We have had a new release recently.) There shouldn't be any difference between our trial and paid versions.
If so, it would really help if you let me know the versions of our product you have been using (for the trial and the full product). You can find this out by logging out [ShinobiChart getInfo].