So I have a recently purchased one-year support agreement and I went to download the latest 2.2 release through the customer portal and a few things happened:
My password stopped working even though it had not been changed.
I figured no problem, I’ll just use password reset. Except that after multiple times, I got nothing–not in my spam filter or anything else even though I know the email address was correct.
I sent in MULTIPLE support requests through the web and email for assistance that have gone completely unanswered for several business days.
This is now starting to have a major impact on my project. I hate to put this here but I have literally no other escalation path besides going to talk to Scott Logic directly about this. Anybody have any suggestions? We’ve got WWDC coming up and I was kind of hoping to be singing the praises of a lot of the Shinobi libraries for some data intensive app projects but if I don’t get any resolution on this soon the opposite is going to happen. I am not a large developer–this was a signifcant outlay of capital that while totally justified is certainly NOT justified if I can’t access what I paid for and can’t get a single response from a Shinobi rep.
I hope someone here can help but for shame Shinobi for screwing the pooch on this so dramatically. You could have at least dropped me a line to tell me to screw off–that would have at least been SOMETHING.